Email Templates Customization

Statuspal allows you to fully customize the look of your subscriber emails (confirmation and status notifications), you'll find this settings under Sidebar > Subscriptions > Sub. Settings:

The Layout Template

First you'll need to configure a layout template, basically the parent template that will render the content template under {{ content }}, this way you can reuse some HTML and styles across the content templates, see an example here.

The Content Templates

Then you can configure the template for both types of emails, you can see examples of both containing the supported variables here.


We use Premailer on the email templates before sending the emails, so CSS styles are converted to inline style attributes and other niceties.

Test and Enable

Once you've configured the templates (and clicked on Submit) you can send a test email before you enable the templates, if they look good you can enable them so they are used on all future emails.

Available email template variables

When customizing the email templates HTML the following variables are available:

t_update "Update"
t_affected_services "Affected services"
t_find_out_more "Find out more at our"
t_status_page "Status Page"
t_manage_subscription "Manage subscription"
"Open incident report" or "Open maintenance report"
Incident variables The status page name
incident.type_name The incident type name (Minor, Major)
incident.title The title of the incident
incident.type_color_class The CSS class that we'll apply to set the color of the notification
incident.url The URL to the incident
activity.activity_type_name The incident update type name (Issue, Investigating, Monitoring, Resolved, etc)
activity.description The incident update description
maintenance_information If a maintenance, the start and end of the maintenance will be here
services The list of services, rendered as HTML <div class="services">...</div>

Notification email subject variables

You can customize the incident notification subject via a custom translation editing the subscriber_email.subject field, you can reference variables through the format {{variable_name}}.

The following variables are available:

activity_type_name The incident update type name (Issue, Investigating, Monitoring, Resolved, etc)
status_page_name  The status page name
incident_type_name The incident type name (Minor, Major)
incident_id  The incident ID
incident_title   The title of the incident

Customizing your Templates to Include your Company Logo

Including your company logo is easy with the fields described above, after adding your company logo this is how the emails will look:

Simply use the HTML content found in this Gist file and replace the logo image (<img ... class="logo"/>) with your logo image.

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